Refund policy

Last updated: 5 September 2026

We want you to be satisfied with your purchase. Because many items are fulfilled by partner makers, returns are handled as follows.

30-day window
You have 30 days after delivery to request a return. Items must be unused, in original condition and packaging, with proof of purchase.

How to start a return
Email mikerags555@gmail.com with your order number and reason. Do not ship anything back until we confirm the return and provide instructions. Returns sent without approval may be refused.

Where to send returns
Collective and partner-fulfilled items are typically returned to the maker at the address we provide for your order. Do not assume returns go to our Florida address unless we say so in writing.

Damaged, defective, or wrong items
Inspect your order on arrival. Contact us within 7 days of delivery with photos and your order number so we can arrange a replacement or refund with the maker.

Non-returnable
Final-sale / clearance items marked as such, gift cards, and personalized or custom-made goods (if offered) are not returnable unless defective.

Refunds
Once we (or the maker) receive and inspect the return, we will notify you. Approved refunds go to your original payment method within about 10 business days; banks may take longer to post.

European Economic Area
If you are a consumer in the EEA/UK and applicable law provides a cooling-off period, that right applies in addition to this policy where required.

Contact
Bagan Trading Company · 1053 East Nursery Road, Santa Rosa Beach, FL 32459, United States · mikerags555@gmail.com · +1 205-835-9887